MIS Analyst

Ubiquity; Biñan; On-site; PHP 300,000 - 500,000; Full time

Job summary

Ubiquity is seeking an MIS Analyst to transform data into actionable insights. You’ll build and maintain dashboards and reports by leveraging Excel, SQL, and visualization tools, ensuring data accuracy and timely delivery to leadership.

You will collaborate with cross-functional teams, automate repetitive reporting tasks with macros, and contribute to data-driven decisions across sales, operations, and customer service. Flexibility with shifts is appreciated.

Qualifications

• 1–3 years of data analysis experience.
• Experience extracting data from CMS and reporting platforms.
• Strong data analytics and reporting skills.
• Proficient in Excel, SQL; understanding call center metrics.

Responsibilities

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Work with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyze data to ensure integrity and structure data to support business insights (Performance Metrics).
• Collect and analyse large amounts of data to enable visualization, insights, and data-driven decisions.
• End-to-End lifecycle management and maintenance of dashboards and reports.
• Communicate effectively during development phase for tool/report implementations.
• Lead UAT, troubleshooting and resolution for database and reporting tools.
• Maintain trackers for ongoing programs & projects.
• Assist in automating reports by designing macros.
• Implement and manage cross-functional KPIs to drive impact and value.
• Improve data availability by liaising between cross-functional teams.
• Partner with application/delivery team on developing reports/dashboards for KPI dashboards.
• Leverage data structures to ensure single source of information.

Skills

Data analysis

Excel

SQL

VBA/macros

Dashboards

Data visualization

Power BI/Tableau

Tools

Power BI

Qlik

Tableau

Macros (VBA)

Job description

Job Description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As an MIS Analyst you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do

• Develop and distribute Contact Center reporting.
• Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.
• Responsible for data integrity, accuracy of all reporting requirements.
• Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.
• Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
• Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights.
• End to End lifecycle management and maintenance of Dashboards and reports
• Communicate effectively during the development phase for tool / report implementation.
• Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation
• Maintaining and updating trackers for ongoing programs & projects
• Assisting in automating reports by designing macros
• Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
• Improve the data availability by being the liaison between cross functional teams.
• Partner with the application / delivery team on developing reports/ dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI and other dashboards.
• Leverage data and information structure to ensure - single source of information.

What We’re Looking For

• 1-3 years of experience with data analysis and preparation, including experience with large data sets
• Experience in extracting data from CMS and other reporting platform
• Strong data analytics and creation of reports
• Experience in automating task/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel, SQL and understanding call center statistics a must.
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools, Google sheets
• Experience in developing dashboards and understandable reports and useful visualization.
• Strong business and collaboration skills and responsiveness to service needs and operational demands.
• Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau etc.
• Advanced Excel covering Power pivots and Macros.
• SQL Query for troubleshooting data.
• Ability to tell a story with data and drive data literacy.
• Ability to build good relationships and work cross-functionally.
• High-functioning communications skills (both verbal and written); ability to interface with senior leadership.
• Creative/Innovative thinking
• Flexible schedule and excellent attendance record
• Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Why Join Us

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.