Data Analyst People Technology

Tap Growth ai; Manila; On-site; PHP 400,000 - 650,000; Full time

Job summary

Ubiquity is seeking a Data Analyst, People Technology to lead data quality, RCA, and reporting across HR platforms. You will collaborate with HR operations, IT teams, developers, and vendors to ensure accurate data lineage and reliable analytics.

Proficiency in SQL and ITIL-informed problem management is essential, with a focus on cross-functional communication and meticulous data handling in a dynamic environment.

Qualifications

• Requires strong SQL proficiency for database QA, incident investigation and reporting.
• Hands-on experience with Root Cause Analysis (RCA) and IT Problem Management.
• Knowledge of enterprise HR systems (HCM) and ITIL concepts is preferred.
• Bachelor’s degree in Computer Science, IT, Business Analytics, or related field.
• Excellent written and verbal communication to bridge technical and non-technical stakeholders.

Responsibilities

• Perform deep-dive Root Cause Analysis on database anomalies and data pipeline disruptions.
• Write, optimize, and execute complex SQL queries to validate schemas and trace data lineage.
• Conduct data quality audits and risk assessments across HR systems.
• Design, build, and maintain HR reports and dashboards for executive decision-making.
• Act as liaison between HR operations, HR IT, developers, and external vendors.
• Document post-incident reports and grow a centralized knowledge base for system workflows.

Skills

SQL proficiency

Root Cause Analysis

ITIL knowledge

Technical data analysis

Written and verbal communication

Education

Bachelor’s degree in Computer Science/IT/Analytics

Job description

Job Description:

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aData Analyst, People Technology,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

This position requires strong SQL proficiency to lead database-level quality assurance, incident investigation, and reporting across our HR platforms. Bridging HR operations and IT, this role applies Root Cause Analysis (RCA) and IT Problem Management techniques to eliminate system discrepancies, safeguard data accuracy, and ensure reliable data lineage across enterprise HCM platforms.

What You’ll Do:

• Database RCA & System Integrity: Perform deep-dive Root Cause Analysis on recurring database anomalies, system failures, and data pipeline disruptions in enterprise HCM platforms to establish permanent, long-term preventive solutions.
• SQL Querying & Technical Diagnostics: Write, optimize, and execute complex SQL queries to inspect raw database tables, validate schema structures, trace data lineage, and troubleshoot complex data issues.
• Quality Audits & Risk Assessment: Perform routine data quality audits, analyze incident trends, and execute risk assessments across HR systems to mitigate operational risks, prevent data corruption, and ensure compliance with process specifications.
• HR Reporting & Analytics: Design, build, optimize, and maintain standard operational reports, key metric dashboards, and executive summaries to support strategic HR decision-making.
• Cross-Functional Collaboration: Act as the primary liaison between HR operational units, HR IT teams, software developers, and external vendors to translate operational needs into technical database requirements and communicate status updates effectively.
• Process Documentation & Knowledge Base: Prepare post-incident reports, maintain HR system process documentation, and develop a centralized knowledge base for system workflows and technical troubleshooting guides

What We’re Looking For:

• SQL Proficiency: Proven track record writing SQL queries for database investigation, data validation, schema inspection, and report creation.
• Technical Problem Solving: Hands‑on experience in Root Cause Analysis, IT Problem Management, or technical systems troubleshooting.
• HR Systems & ITIL Knowledge: Working knowledge of enterprise HCM applications, cloud architectures, and IT service management concepts (ITIL framework).
• Education & Experience: 3+ years of experience in HR analytics, technical data analysis, or IT process analysis. Bachelor’s degree in Computer Science, Information Technology, Business Analytics, or a related field.
• Soft Skills & Precision: Meticulous attention to detail regarding sensitive data paired with strong written and verbal communication skills to effectively bridge technical and non-technical stakeholders.

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people‑first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast‑paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.