Data Analyst

MicroSourcing; Manila; Hybrid; PHP 446,400 - 725,400; Full time

Benefits offered by this job

Healthcare coverage day 1

Dependant coverage

Cash conversion PTO

Group life insurance

Performance bonuses

Above-market compensation

Job summary

MicroSourcing seeks a Data Analyst in Pasay City, Philippines, offering a hybrid work setup. You will process reservations, ensure data accuracy, and support revenue operations with meticulous checks and timely reporting.

The role requires 2nd year college level and 1–3 years in customer service or related fields, strong MS Office skills, and excellent English communication to maintain 99% data accuracy.

Qualifications

• 2nd year college level is preferred in Business, Hospitality, or Communications.
• 1 to 3 years of customer service, sales, or hospitality experience; BPO a plus.
• High proficiency in MS Office and English communication; 99% accuracy in data entry.

Responsibilities

• Process and update reservations from online channels with high accuracy.
• Maintain data integrity through validation and reporting.
• Manage workflows and queues to prevent backlogs and improve task completion.
• Communicate effectively with team and management about rate structures and ops issues.
• Perform general admin duties and ad hoc tasks for Revenue Managers.

Skills

Attention to detail

English communication

Data entry accuracy

MS Office proficiency

Education

2nd year College Level

Tools

MS Office

8x8

Dynamics

Citrix

Job description

Discover your 100% YOU with MicroSourcing!

Position

Data Analyst

Location

Pasay City, Philippines

Work setup & shift

Hybrid

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Process and update interfaced reservations from online channels with 99% accuracy.
• Maintain high-level data integrity through meticulous validity checks and reporting.
• Manage individual workflows and queues efficiently to prevent backlogs and optimize task completion.
• Communicate professionally with team members and management regarding daily rate structures and operational issues.
• Execute general administrative duties and ad hoc tasks as required by Revenue Managers and CCOM.
• Ensure a safe work environment by adhering to health, safety, and emergency protocols.

What You Need

Non-negotiables

• At least 2nd year College Level (Business, Hospitality, or Communications courses preferred).
• 1 to 3 years of relevant experience in Customer Service, Sales, or Hospitality (BPO experience is a plus).
• High proficiency in MS Office applications (Excel, Word, Outlook).
• Excellent oral and written English communication skills.
• Ability to maintain a 99% accuracy rate in data entry and processing.

Preferred Skills/expertise

• Previous experience in Data Entry, Encoding, or Back-office operations.
• Familiarity with call center software/systems (e.g., 8x8, Dynamics, Citrix).
• Strong analytical, problem-solving, and multitasking abilities.
• Fresh graduates with strong computer literacy are welcome to apply.
• For Internal Applicants: At least 12 months tenure with Oaks, no active corrective actions (Class B, C, or D), and met/exceeded scorecard for the last 6 months.