CXone Pro Services Senior Engineer — Lead & Deliver

TTEC Digital; Manila; On-site; PHP 3,683,241 - 4,910,988; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off (PTO)

Wellness time off

Job summary

TTEC Digital is seeking a Senior Engineer to lead the development, testing, and delivery of the NICE CXone software platform. This position requires expertise in technical consulting and strong software development skills, with a focus on creating excellent customer experiences.

Key responsibilities include mentoring Software Engineers, influencing client engagement strategies, and delivering high-quality software solutions on time. Candidates should have a Bachelor's degree in a related field and considerable experience in NICE CXone and software development.

Qualifications

• 5+ years of experience in NICE CXone and UC environments.
• 3+ years of software development experience including design and testing.
• Ability to work US daytime hours.

Responsibilities

• Lead the development and implementation of the NICE CXone software platform.
• Mentor Software Engineers and enhance projects.
• Deliver high-quality software on time.

Skills

NICE CXone

Software Development

Technical Consulting

Customer Experience

C#

ASP.NET

Education

Bachelor's degree in computer science, IT, or engineering

Tools

CXone Studio

IVR/ACD

VoIP

JavaScript

Python

Java

C++

Job description

TTEC Digital is seeking a Senior Engineer to lead the development, testing, and delivery of the NICE CXone software platform. This position requires expertise in technical consulting and strong software development skills, with a focus on creating excellent customer experiences.

Key responsibilities include mentoring Software Engineers, influencing client engagement strategies, and delivering high-quality software solutions on time. Candidates should have a Bachelor's degree in a related field and considerable experience in NICE CXone and software development.