CX Team Leader — Onsite in Silang (Coaching & Growth)

Fusion BPO Services Ltd; Silang; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for professional growth

Supportive management

Positive team culture

Job summary

A leading BPO services company is seeking a Team Leader for its Silang site. In this role, you will guide and motivate a team to achieve performance targets while promoting a culture of collaboration. The ideal candidate will have proven experience in team leadership and strong coaching skills. This position offers competitive compensation and opportunities for professional growth in a supportive environment.

Qualifications

• Proven experience as a Team Leader in a BPO or similar setting.
• Strong leadership, coaching, and communication skills.
• Willing to work onsite in Silang.
• Can start immediately or on short notice.

Responsibilities

• Lead, motivate, and support a team of agents to meet and exceed performance targets.
• Monitor daily performance metrics and conduct regular coaching sessions.
• Handle escalations and ensure client satisfaction.
• Foster a culture of accountability, engagement, and teamwork.

Skills

Leadership

Coaching

Communication

Job description

A leading BPO services company is seeking a Team Leader for its Silang site. In this role, you will guide and motivate a team to achieve performance targets while promoting a culture of collaboration. The ideal candidate will have proven experience in team leadership and strong coaching skills. This position offers competitive compensation and opportunities for professional growth in a supportive environment.