CX Specialist: Customer Delight & Resolution Pro

Reliasourcing; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

Reliasourcing is seeking a dynamic Customer Experience Specialist to join our Ecommerce/Customer Experience team in Pasay City. The role focuses on delivering exceptional service across email, chat, and phone, while building strong product knowledge to assist customers effectively.

The ideal candidate will have 1–2 years in a customer-focused role, excellent communication skills, and the ability to collaborate with cross-functional teams to improve processes and satisfaction.

Qualifications

• Must have a bachelor’s degree in Business, Marketing, or a related field.
• Excellent communication and interpersonal skills.
• 1–2 years of experience in a customer-focused role (customer support or success).
• Familiarity with customer relationship management (CRM) systems.

Responsibilities

• Proactively engage with customers via email, chat, and phone to ensure a positive experience.
• Respond promptly to inquiries and resolve issues to maintain customer satisfaction.
• Develop a deep understanding of products and services to provide accurate information and support.
• Identify and address customer concerns, escalating issues when needed.
• Gather and analyze customer feedback to identify trends and suggest improvements.
• Maintain accurate records of customer interactions and resolutions; generate regular reports.

Skills

Customer service

Communication

CRM

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

Job description

Reliasourcing is seeking a dynamic Customer Experience Specialist to join our Ecommerce/Customer Experience team in Pasay City. The role focuses on delivering exceptional service across email, chat, and phone, while building strong product knowledge to assist customers effectively.

The ideal candidate will have 1–2 years in a customer-focused role, excellent communication skills, and the ability to collaborate with cross-functional teams to improve processes and satisfaction.