CX Program Lead: Client Experience & Improvement

PJ Lhuillier Group of Companies; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading client experience firm in Makati is seeking a professional to develop and implement strategies that enhance Client Experience. This role requires a graduate degree in a relevant field and at least 2 years of experience in customer service or marketing. Responsibilities include program development, project management, and collaboration with stakeholders. Strong communication and analytical skills are essential. The position offers growth opportunities in a dynamic environment.

Qualifications

• 2+ years of work experience in a customer service-oriented field or marketing.
• Experience in client management programs and program design is an advantage.
• Willing to work in Makati.

Responsibilities

• Develop and recommend Client Experience programs aligned with business needs.
• Coordination with stakeholders for CX project execution.
• Monitor budgets and prepare variance reports.
• Lead special projects enhancing client experience.

Skills

Strong communication

Analytical skills

Project management skills

Education

Graduate of any business-related or behavioral science course

Job description

A leading client experience firm in Makati is seeking a professional to develop and implement strategies that enhance Client Experience. This role requires a graduate degree in a relevant field and at least 2 years of experience in customer service or marketing. Responsibilities include program development, project management, and collaboration with stakeholders. Strong communication and analytical skills are essential. The position offers growth opportunities in a dynamic environment.