CX Strategy & Experience Design Lead

Prudential Hong Kong Limited; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Prudential Hong Kong Limited is seeking an Experience Design Lead based in Metro Manila. This role focuses on leading strategic customer experience projects to improve customer satisfaction and loyalty metrics.

The ideal candidate will have strong analytical skills, experience in process improvement, and a proven track record in managing cross-functional initiatives. Candidates should hold at least a Bachelor’s degree and be adept at using Lean Six Sigma methodologies.

Qualifications

• Proven experience in leading customer experience projects.
• Strong analytical skills to derive insights from customer data.
• Ability to manage cross-functional teams.

Responsibilities

• Lead strategic customer experience projects and transformation initiatives.
• Support the CX Head in translating CX strategy into actionable plans.
• Oversee Voice of Customer (VoC) programs and customer data analysis.
• Drive continuous improvement of customer journeys through measurement.

Skills

Customer experience management

Lean Six Sigma

Data analysis

Stakeholder management

Process improvement

Education

Bachelor's degree or equivalent

Tools

CX dashboards

Customer feedback tools

Job description

Prudential Hong Kong Limited is seeking an Experience Design Lead based in Metro Manila. This role focuses on leading strategic customer experience projects to improve customer satisfaction and loyalty metrics.

The ideal candidate will have strong analytical skills, experience in process improvement, and a proven track record in managing cross-functional initiatives. Candidates should hold at least a Bachelor’s degree and be adept at using Lean Six Sigma methodologies.