CX Data Analyst: Elevate Customer Experience

Whitecloak; Taguig; Hybrid; PHP 446,400 - 669,600; Part time

Job summary

A fintech company based in Taguig is seeking a Data Analyst with a strong focus on Customer Experience Management (CXM) to improve customer journeys and service quality. The role involves analyzing customer, transactional, and operational data to derive insights and enhance user satisfaction. Requirements include a Bachelor's degree in Data Analytics, 2–4 years of relevant experience, and proficiency in SQL and data visualization tools. This position offers a hybrid work setup with a morning shift.

Qualifications

• Bachelor's degree in Data Analytics, Statistics, or related field.
• 2–4 years experience in data analysis or CX analytics roles.
• Strong analytical and problem-solving skills.

Responsibilities

• Analyze customer journey and interaction data to identify CX pain points.
• Build and maintain CX dashboards and reports.
• Monitor customer behavior to uncover trends.

Skills

Data analysis

SQL

Data visualization

Analytical skills

Excel

Education

Bachelor's degree in Data Analytics or related field

Tools

Power BI

Tableau

Job description

A fintech company based in Taguig is seeking a Data Analyst with a strong focus on Customer Experience Management (CXM) to improve customer journeys and service quality. The role involves analyzing customer, transactional, and operational data to derive insights and enhance user satisfaction. Requirements include a Bachelor's degree in Data Analytics, 2–4 years of relevant experience, and proficiency in SQL and data visualization tools. This position offers a hybrid work setup with a morning shift.