CX & Ops Analyst: Shape Product & Scale Operations

Zed; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

Zed, located in Metro Manila, Philippines, is seeking a Customer Experience & Operations Analyst. This entry-level role is perfect for recent graduates or those with 1-2 years of experience who aim to dive into tech. You will engage with customers, diagnose their issues, and partner with teams for solutions. This position offers a unique exposure to company operations, allowing you to grow in diverse areas like Product Marketing and User Research.

Qualifications

• Strong academic background, preferably in a rigorous environment.
• Detail-oriented and organized with the ability to manage multiple tasks.
• Ambitious with a desire for growth and learning opportunities.

Responsibilities

• Diagnose and resolve user issues through various channels.
• Develop expertise in Zed's products and serve as a resource for users.
• Collaborate with teams to address and resolve complex issues.

Skills

Analytical skills

Effective communication in English and Filipino

Problem-solving skills

Organizational skills

Curiosity

Education

Recent graduate or 1-2 years of experience

Job description

Zed, located in Metro Manila, Philippines, is seeking a Customer Experience & Operations Analyst. This entry-level role is perfect for recent graduates or those with 1-2 years of experience who aim to dive into tech. You will engage with customers, diagnose their issues, and partner with teams for solutions. This position offers a unique exposure to company operations, allowing you to grow in diverse areas like Product Marketing and User Research.