CX & Ops Analyst — Insights & Growth

Zed; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Zed is hiring an entry‑level Customer Experience & Operations Analyst in the Philippines. You will sit at the intersection of product, operations, and strategy, tackling real user problems while shaping what we build and how we scale.

This is an exceptional chance to work directly with founders and gain deep exposure to a high‑growth business. Ideal candidates are recent graduates or within 1–2 years of experience, with strong English and Filipino communication, and a curious, analytical

Qualifications

• Recent graduate or within ~1–2 years of experience.
• Excellent written and spoken English and Filipino communication.
• Analytical and curious with strong pattern recognition.
• Detail-oriented and highly organized with ability to manage multiple priorities.

Responsibilities

• Diagnose and resolve user issues across email, chat, and other channels
• Develop deep product expertise and act as a trusted resource for users
• Deliver thoughtful, high‑quality communication that reflects Zed’s brand
• Identify patterns, recurring issues, and product gaps
• Document and synthesize findings into clear, actionable insights
• Help inform product, design, and operational priorities
• Partner with engineering, compliance, and operations to resolve complex issues
• Escalate and drive resolution on high‑impact problems
• Contribute to building systems and processes that scale
• Test new features and provide structured feedback before launch
• Help improve internal tools, workflows, and support systems
• Support reporting and analysis on user behavior, product performance, and support trends

Skills

Excellent communication

Analytical

Ownership

Detail-oriented

Ambitious

Job description

Zed is hiring an entry‑level Customer Experience & Operations Analyst in the Philippines. You will sit at the intersection of product, operations, and strategy, tackling real user problems while shaping what we build and how we scale.

This is an exceptional chance to work directly with founders and gain deep exposure to a high‑growth business. Ideal candidates are recent graduates or within 1–2 years of experience, with strong English and Filipino communication, and a curious, analytical