Insights Manager - Data-Driven Ops & CX Leader

Concentrix; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

Concentrix in Quezon City seeks an experienced Insights Analyst with 3–6 years of experience in analytics and customer experience. The ideal candidate will analyze operational performance metrics, translate customer data into insights, and drive process improvements. Strong analytical and problem-solving skills are essential, along with experience in tools like SQL and Tableau. This role involves significant interaction with senior leadership and mentoring team members on best practices.

Qualifications

• 3–6 years of experience in Insights, Analytics, or related roles.
• Strong analytical foundation with experience in interpreting metrics.
• Proven expertise in root cause analysis and problem-solving methodologies.
• Ability to synthesize complex datasets into actionable insights.
• Experience partnering with Product and Business stakeholders.

Responsibilities

• Analyze operational performance metrics to uncover trends.
• Translate customer data into actionable insights.
• Identify risks and recommend data-driven solutions.
• Measure the impact of product and process changes.
• Present insights to senior leadership regularly.

Skills

Insights Analytics

Customer Experience

Data Analysis

Problem Solving

Communication Skills

Tools

SQL

Excel

Tableau

Looker

Job description

Concentrix in Quezon City seeks an experienced Insights Analyst with 3–6 years of experience in analytics and customer experience. The ideal candidate will analyze operational performance metrics, translate customer data into insights, and drive process improvements. Strong analytical and problem-solving skills are essential, along with experience in tools like SQL and Tableau. This role involves significant interaction with senior leadership and mentoring team members on best practices.