CX-Enablement & Tech Project Lead

Ecosa; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Retirement Plan

Leave credits convertible to cash

HMO with 2 dependents covered

Generous performance bonuses

Annual company outing

Casual Friday

Job summary

Ecosa seeks a Project Manager to bridge CX Enablement and Tech, driving cross-functional initiatives from ideation to execution. You will oversee timelines, resources, and stakeholder alignment while contributing to process improvements across CX operations.

The role combines strategic and operational workstreams, including online and offline processes, with a focus on structure and scalable execution in a fast-moving environment.

Qualifications

• This PM combines strategy and operations with cross-functional focus.
• Strong business sense and ability to drive initiatives end-to-end.
• Excellent coordination between CX and Tech teams and external stakeholders.

Responsibilities

• Translate CX Enablement requirements into PRDs, user stories, process flows, and feature specs.
• Coordinate with Tech teams to ensure deliverables are actionable.
• Manage Agile/Scrum workflows and keep projects on track.
• Support configuration, testing, troubleshooting, and optimization of CX platforms (Zendesk).
• Familiarity with order management systems (Shopify, Magento, PrestaShop) is a plus.
• Identify inefficiencies and drive automation/integration improvements.
• Foster collaboration across cross-functional teams and external stakeholders.
• Support proposal acceleration, asset development, and scalable processes.
• Identify business opportunities and execute initiatives to improve ops and CX.

Skills

Business acumen

Operational thinking

Technical coordination

Proactive

Tools

Zendesk

Shopify

Magento

PrestaShop

Job description

Ecosa seeks a Project Manager to bridge CX Enablement and Tech, driving cross-functional initiatives from ideation to execution. You will oversee timelines, resources, and stakeholder alignment while contributing to process improvements across CX operations.

The role combines strategic and operational workstreams, including online and offline processes, with a focus on structure and scalable execution in a fast-moving environment.