Project Manager

Ecosa; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Retirement Plan

Leave credits convertible to cash

HMO with 2 dependents covered

Generous performance bonuses

Annual company outing

Casual Friday

Job summary

Ecosa seeks a Project Manager to bridge CX Enablement and Tech, driving cross-functional initiatives from ideation to execution. You will oversee timelines, resources, and stakeholder alignment while contributing to process improvements across CX operations.

The role combines strategic and operational workstreams, including online and offline processes, with a focus on structure and scalable execution in a fast-moving environment.

Qualifications

• This PM combines strategy and operations with cross-functional focus.
• Strong business sense and ability to drive initiatives end-to-end.
• Excellent coordination between CX and Tech teams and external stakeholders.

Responsibilities

• Translate CX Enablement requirements into PRDs, user stories, process flows, and feature specs.
• Coordinate with Tech teams to ensure deliverables are actionable.
• Manage Agile/Scrum workflows and keep projects on track.
• Support configuration, testing, troubleshooting, and optimization of CX platforms (Zendesk).
• Familiarity with order management systems (Shopify, Magento, PrestaShop) is a plus.
• Identify inefficiencies and drive automation/integration improvements.
• Foster collaboration across cross-functional teams and external stakeholders.
• Support proposal acceleration, asset development, and scalable processes.
• Identify business opportunities and execute initiatives to improve ops and CX.

Skills

Business acumen

Operational thinking

Technical coordination

Proactive

Tools

Zendesk

Shopify

Magento

PrestaShop

Job description

The ideal candidate for this Project Manager role is someone who can operate beyond traditional project coordination. We are looking for a project lead who can bridge communication between the CX Enablement Team and the Tech Team while driving execution across complex cross-functional initiatives.

This person should be capable of managing both strategic and operational workstreams involving online and offline processes. He or she must be able to size projects independently, perform preliminary scoping, identify dependencies, and build ad hoc teams based on project requirements. The role requires someone who can create structure in fast-moving environments and push initiatives from ideation to execution with minimal supervision.

The Project Manager will oversee timelines, milestones, resource coordination, stakeholder alignment, and overall project delivery. In addition, the role is expected to contribute to process improvement initiatives, operational scaling, workflow optimization, and tooling enhancements across Customer Experience operations.

Key responsibilities include:

• Translating CX Enablement requirements into structured technical documentation such as PRDs, user stories, process flows, and feature specifications
• Coordinating closely with Tech teams to ensure requirements are actionable and delivered effectively
• Managing Agile/Scrum workflows and ensuring projects remain on track
• Supporting configuration, testing, troubleshooting, and optimization of CX platforms such as Zendesk.
• Familiarity with Order Management Systems (e.g., Shopify, Magento, or PrestaShop) is a plus.
• Identifying inefficiencies in current CX workflows and driving automation, integration, or tooling improvements
• Facilitating collaboration between cross-functional teams and external stakeholders
• Supporting proposal acceleration, operational asset development, and scalable process implementation
• Identifying business opportunities and executing initiatives that improve operational efficiency and customer experience

Nice to Have: Professional proficiency in Mandarin.

The ideal candidate should have strong business acumen, operational thinking, and technical coordination skills. We are looking for someone proactive, highly organized, solutions-oriented.

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Casual Friday, Everyday!

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.