CX Data Insights Leader — Global Impact

Who Gives A Crap; Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Competitive salary

Healthcare support

Paid leave

Learning & development

Free toilet paper

Job summary

Who Gives A Crap in the Philippines seeks an Analytics & Insights Lead to transform raw customer data into actionable insights. You will enable CX teams to access effective data to support strategic decisions and drive business growth.

You will map data, lead metrics, scale with tech, and set up governance so insights guide frontline teams and long-term planning. This role rewards a data-driven, collaborative leader who cares about impact.

Qualifications

• You are a strategic data storyteller and people coach.
• You're hands-on with data and love getting into the detail.
• You're a champion for data integrity and continuous improvement.
• You build systems that are built to last.
• You're a natural at bringing people along with you.
• You give a crap

Responsibilities

• Map data and shape the Customer Voice Program with historical trends and growth initiatives.
• Lead the metrics: manage intake of data requests and ensure scorecard accuracy.
• Scale with tech: evaluate and integrate AI tools without sacrificing quality.
• Drive change management: tie metrics to reporting and operational impact.
• Create governance: set up systems and libraries so insights are searchable and reusable.
• Collaborate with CX leads to align roadmaps and manage priorities across the business.

Skills

Data storytelling

Leadership

Data governance

Dashboarding

Stakeholder management

Job description

Who Gives A Crap in the Philippines seeks an Analytics & Insights Lead to transform raw customer data into actionable insights. You will enable CX teams to access effective data to support strategic decisions and drive business growth.

You will map data, lead metrics, scale with tech, and set up governance so insights guide frontline teams and long-term planning. This role rewards a data-driven, collaborative leader who cares about impact.