CX Data & Insights Lead — Drive Customer Impact

Who Gives A Crap; Metro Manila; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Free toilet paper

Healthcare support

Paid leave

Learning & development

Job summary

Who Gives A Crap is hiring an Analytics & Insights Lead to transform customer data into actionable insights for our CX team and leadership. You will enable strategic decision-making, drive data integrity, and support business growth through data-driven storytelling.

You will partner with CX leads to design governance, dashboards, and scalable data frameworks that future-proof our reporting as the organization scales globally.

Qualifications

• Strategic data storyteller who coaches people.
• Strong data analysis and narrative skills to drive action.
• Experience building dashboards for non-technical stakeholders.

Responsibilities

• Transform raw customer data into actionable insights for CX teams.
• Enable access to data to support strategic decisions across the business.
• Drive data integrity and governance to empower frontline teams.
• Support business growth through data-driven recommendations.
• Build scalable data systems and governance documentation.

Skills

Data storytelling

Leadership

Data analysis

Dashboarding

Stakeholder management

Tools

SQL

Tableau/Power BI

Job description

Who Gives A Crap is hiring an Analytics & Insights Lead to transform customer data into actionable insights for our CX team and leadership. You will enable strategic decision-making, drive data integrity, and support business growth through data-driven storytelling.

You will partner with CX leads to design governance, dashboards, and scalable data frameworks that future-proof our reporting as the organization scales globally.