CX Operations Architect — AI, Automation & Insights

Vector Solutions; Manila; Hybrid; PHP 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Health HMO

Dependent upon regularization

Group life insurance

PTO 20 days

Employee Resource Groups

Job summary

Vector Solutions is seeking a Manager/Senior Manager, Customer Experience Operations to own the CX processes and platform stack, driving automation and insights across onboarding, adoption, support, renewal, and expansion.

You will partner with CX leadership and the Chief Customer Officer to shape strategies, mentor teammates, and ensure data accuracy. Hybrid work with occasional off-hours necessarily to support global customers.

Qualifications

• 5+ years in Customer Experience Operations or related field.
• Bachelor’s degree in Business, Operations, Marketing, or related field (Master’s a plus).
• Experience supporting large-scale SaaS customer operations.
• Demonstrated use of AI to streamline workflows in production.
• Working knowledge of Salesforce and CX workflows.

Responsibilities

• Own the operational design of the customer lifecycle journey across onboarding, adoption, support, renewal, and expansion.
• Build scalable workflows, onboarding playbooks, escalation paths, and proactive outreach.
• Lead AI initiatives to compress manual work and automate recurring tasks.
• Serve as SME and hands-on admin for CX platforms including Salesforce.
• Develop CX dashboards and reports to inform Customer Success, Services, and Renewals.
• Collaborate cross-functionally with Marketing, Revenue Ops, and executive stakeholders.

Skills

CX Ops

AI in ops

Salesforce

Data analysis

Cross-functional leadership

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Vector Solutions is seeking a Manager/Senior Manager, Customer Experience Operations to own the CX processes and platform stack, driving automation and insights across onboarding, adoption, support, renewal, and expansion.

You will partner with CX leadership and the Chief Customer Officer to shape strategies, mentor teammates, and ensure data accuracy. Hybrid work with occasional off-hours necessarily to support global customers.