Customs Client Coordinator

Top1Movers Worldwide Inc.; Manila; On-site; PHP 500,000 - 700,000; Full time

Job summary

Top1Movers Worldwide Inc. is seeking a proactive Key Account Specialist in Manila to manage strategic client relationships, drive service excellence, and identify growth opportunities.

You will serve as the main liaison between clients and internal teams, conduct regular business reviews, coordinate with Operations and Finance, and support contract renewals. This onsite role requires coordinating with Logistics, Brokerage, and other departments to meet service levels and drive revenue growth,

Qualifications

• Bachelor’s degree in Customs Administration or related field and licensed broker.
• 2–5 years in Account Management, Sales, Customer Service, or Logistics Coordination.
• Strong communication and relationship-building skills.
• Excellent coordination and problem-solving ability.
• Proficiency in Excel, PowerPoint and CRM systems.
• Willing to work Monday to Friday onsite and Saturday with WFH option.

Responsibilities

• Serve as the primary contact for assigned key accounts.
• Build long-term relationships with clients and decision makers.
• Conduct regular account reviews and business meetings.
• Ensure high customer satisfaction and retention.
• Identify upselling and cross-selling opportunities to grow revenue.
• Coordinate with Operations, Brokerage, Transport, and Finance teams.
• Support contract renewals and commercial negotiations.

Skills

Strong communication skills

Relationship-building

Sales planning

Education

Bachelor’s Degree in Customs Administration (licensed broker)

Business Administration / Marketing / Logistics / Supply Chain

Tools

Microsoft Excel

PowerPoint

CRM systems

Job description

The Key Account Specialist is responsible for managing and growing strategic customer accounts by developing strong client relationships, ensuring operational excellence, and identifying business growth opportunities. The role serves as the primary liaison between clients and internal departments to ensure customer satisfaction, retention, and long-term partnership development.

Core Responsibilities

Account Relationship Management

• Serve as the primary point of contact for assigned key accounts

• Build long-term relationships with clients and decision makers

• Conduct regular account reviews and business meetings

• Ensure high customer satisfaction and retention

Business Development & Revenue Growth

• Identify upselling and cross- selling opportunities (add extra billable services)

• Develop account growth strategies and business plans. Annual sales growth plan per assigned account

• Monitor sales performance against targets - track their assigned accounts achievement of planned volume and make plan adjustments to recover if volume drops

• Support contract renewals and commercial negotiations - Ensures that key accounts abide by the service contract and is renewed every year.

• Is active in conducting the following with assigned clients

  • Revenue growth Plans

  • Business reviews

  • Escalation management

  • Long-term partnerships

  • Client retention programs

Operational Coordination

• Coordinate with Operations, Brokerage, Transport, (Contracted Warehouse if any), and Finance teams.

• Ensure timely processing and fulfillment of assigned client requirements

• Monitor service delivery performance and issue resolution - making sure that departments are fulfilling their commitments to agreed or standard service levels (days/process, service updates daily)

• Escalate critical concerns when necessary - when service delivery hits a snag, they escalates to head of department for immediate action, or to CEO
  

Client Support & Problem Resolution

• Receives and resolve client concerns proactively and professionally

• Monitor service quality and compliance with agreed SLAs and update clients on Top1’s performance level.

• Maintain strong communication during shipment or project execution - providing regular feedback at key service milestones

Reporting & Analysis

• Prepare account performance reports

• Monitor KPIs, sales trends, and customer activity

• Analyze customer requirements and market opportunities

• Maintain CRM and account documentation

Qualification

• Bachelor’s Degree in Customs Administration, a licensed customs broker. Business Administration, Marketing, Logistics, Supply Chain, or related field.

• 2-5 years experience in Account Management, Sales, Customer Service, or Logistics Coordination

• Strong communication and relationship-building skills

• Excellent coordination and problem-solving ability

• Experience in logistics, customs brokerage, freight forwarding, or B2B services is an advantage

• Has good sales volume planning skills

• Proficiency in Microsoft Excel, PowerPoint, and CRM systems

• Willing to work Monday to Friday (Onsite) and Saturday (WFH)