Customer Training Specialist

Themis Solutions Inc.; Mexico; On-site; PHP 1,581,000 - 2,569,000; Full time

Benefits offered by this job

6 admin leave days/year

MXN 575 monthly telework allowance

Clioversary program

Hybrid work environment

Job summary

Clio is seeking a Customer Training Specialist to design and deliver training for Vincent & vLex solutions, with a focus on the Mexican market.

You will partner with Customer Success, Sales, and Product to improve adoption, create materials, and run onboarding and advanced sessions, in both virtual and in-person formats.

Based in Mexico, you will help expand training to Academic and Government customers across LATAM as the business grows.

Qualifications

• 2+ years in Customer Training, Success, Enablement, or related field.
• Native or fluent Spanish and English (B2+).
• Excellent presentation and communication skills.
• Experience with CRM (HubSpot) and e-learning/LMS tools.
• Able to work independently in a fast-paced environment; based in Mexico.

Responsibilities

• Deliver onboarding and advanced training sessions in virtual and in-person formats.
• Customize content for the Mexican legal market and corporate customers.
• Create guides, videos, webinars, and other learning resources.
• Collaborate with Customer Success, Sales, Renewals, and Product teams to boost adoption.
• Monitor training effectiveness using HubSpot and internal tools.
• Gather feedback to improve training programs and product adoption.
• Support product launches with webinars and enablement sessions.
• Extend training support to Academic and Government customers across LATAM.

Skills

Spanish native

English B2+

Presentation skills

CRM (HubSpot)

Training design

Education

Law background

Education background

Tools

HubSpot

LMS tools

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

As a Customer Training Specialist , you will play a key role in helping customers successfully adopt Vincent & vLex solutions. You'll design and deliver engaging training programs, support onboarding, improve product adoption, and partner closely with Customer Success, Sales, and Product teams to create an outstanding customer experience.

Key Responsibilities

Deliver onboarding and advanced training sessions for customers in virtual and in-person formats.

Customize training content to meet the needs of the Mexican legal market and corporate customers.

Create learning materials, including guides, videos, webinars, and other educational resources.

Partner with Customer Success, Account Management, Renewals, and Sales teams to improve customer adoption and engagement.

Monitor training effectiveness and customer adoption using HubSpot and other internal tools.

Gather customer feedback and share insights to improve training programs and product adoption.

Support product launches by delivering webinars and enablement sessions.

Help ensure a smooth transition from implementation through long-term customer success.

As the business grows, expand training support to Academic and Government customers and other LATAM markets.

What You Bring

2+ years of experience in Customer Training, Customer Success, Enablement, or Corporate Training, preferably in SaaS or LegalTech.

Native or fluent Spanish and intermediate to advanced English (B2+).

Excellent presentation, communication, and facilitation skills.

Experience using CRM platforms (HubSpot preferred) and e-learning/LMS tools.

Strong customer focus with the ability to work independently in a fast-paced environment.

Based in Mexico.

Nice to Have

Background in Law, Education, or a related field.

Experience with legal research or legal knowledge management solutions.

Experience working with Academic or Government customers.

Why Join Clio?

Hybrid work environment.

Opportunity to work with one of LATAM's fastest-growing LegalTech organizations.

Exposure to a diverse customer portfolio across Corporate, Law Firms, Academic, and Government sectors.

Collaborative, inclusive culture with opportunities for professional growth.

Ongoing learning and development in Customer Success and LegalTech.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

Competitive and equitable salary.

Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.

Eligible employees receive a non-salary telework allowance of MXN 575 -per month, paid through Sivale cards.

Clioversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond

Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

In-house performance coach, Katie, helps Clions accelerate their career development.

Every day I am surrounded by a group that keeps me laughing, but also inspires me with their hard work and ingenuity. Everyone here goes out of their way to help each other learn and grow.