Customer Operations Associate

goFLUENT; Quezon City; Hybrid; PHP 335,000 - 614,000; Full time

Benefits offered by this job

HMO and Benefits from Day One

Hybrid Work Setup

Flexible Work Hours

Opportunities for Career Growth

Collaborative Global Environment

Employee Engagement and Culture

Job summary

goFLUENT in the Philippines is seeking a Customer Operations Associate to support the management of sales agreements and client onboarding. You will liaise between Customer Success Managers, Account Executives, and clients to ensure accurate documentation, invoicing, and timely reporting, while learning the business, market, and client needs.

You should have at least 1 year of relevant experience, be proficient with Excel and Google Sheets, and communicate clearly in English.

Qualifications

• At least 1 year of relevant work experience.
• Proficient with Excel and Google Sheets.
• Strong English communication (verbal and written).
• Process-oriented mindset with meticulous attention to detail.
• Proactive mindset with problem-solving skills.
• Experience in basic invoicing or accounts receivable is a plus.

Responsibilities

• Process and track client orders, including training documents, invoicing, and accounts receivable.
• Handle training registration and transfer requests while managing back-office systems.
• Organize and maintain client contracts and invoices.

Skills

1+ year experience

Excel

Google Sheets

English communication

Problem solving

Attention to detail

Proactive mindset

Invoicing

Tools

Excel

GSuite

Back-office systems

Job description

goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.

As an Customer Operations Associate, you are responsible for tracking and supporting the management of sales agreements. In this role, you act as the vital link between the Customer Success Manager or Account Executives and the client, ensuring seamless support with a mindset of understanding the business, strategy, market, and client needs in order to help create (including but not limited to) a smooth approach, client set-up, reporting, structure, training and invoices. You will handle customer data, provide service reports, and be the go-to person for any requests that support the ongoing training of our clients.

Responsibilities:

• Process and track client orders with flexibility, including the preparation and organization of administrative documents related to the training, invoicing, and accounts receivables.
• Handle training registration and transfer requests while managing back-office systems and other tools.
• Organize and maintain office records, primarily client contracts and invoices.
• Collaborate and coordinate with different goFLUENT local and international teams.

What we are looking for:

• At least 1 year of relevant work experience
• Enjoy working on Office (especially Excel) and/or GSuite (particularly Google Sheets) documents
• Must have good English communication skills (verbal and written)
• A process-oriented mindset with meticulous attention to detail
• A proactive mindset, with a knack for identifying challenges early and implementing creative, effective solutions.
• Be able to anticipate potential problems with great problem solving skills.
• Experience in basic invoicing or accounts receivable is a plus!

What we offer:

• HMO and Benefits from Day One: Your health and well-being are a priority. Comprehensive medical coverage and benefits start as soon as you do.
• Hybrid Work Setup: Enjoy the flexibility of working both remotely and onsite, designed to support work-life balance and productivity.
• Flexible Work Hours: We value outcomes over hours - manage your time effectively while meeting project goals.
• Opportunities for Career Growth: Be part of a company that invests in your professional development through continuous learning and clear growth paths.
• Collaborative Global Environment: Work with diverse teams across 20+ countries, fostering innovation and cross-cultural learning.
• Employee Engagement and Culture: Join a supportive, inclusive workplace where teamwork, respect, and engagement are at the core of everything we do.

If you want to know more, watch our video to discover goFLUENT in the words of our own global family: https://www.gofluent.com/es-es