Senior Operations Leader: Drive Performance & Growth

VXI; Angeles; On-site; PHP 600,000 - 800,000; Full time

Job summary

VXI Global Solutions in Angeles, Philippines, is seeking an Operations Manager to oversee day-to-day program delivery and drive performance across multiple client accounts. The role requires supervising senior and team leads, coordinating with client services, and ensuring adherence to quality, productivity, and service level targets.

You will analyze operations data, generate performance reports, set strategic goals, and guide teams toward continuous improvement.

Qualifications

• Experience leading large call center teams and programs.
• Strong data analysis and reporting to drive improvements.
• Proven ability to meet client metrics and SLAs.

Responsibilities

• Oversee day-to-day operations and program execution.
• Supervise 4–8 direct reports including Sr./Team Leads.
• Analyze reports and data to ensure quality and productivity.
• Develop and monitor performance metrics and KPIs.
• Coordinate with clients and internal stakeholders.

Skills

People leadership

Operations management

Call center operations

Data analysis

Reporting & metrics

Client communications

Workforce management

Tools

CRM systems

Excel

Job description

VXI Global Solutions in Angeles, Philippines, is seeking an Operations Manager to oversee day-to-day program delivery and drive performance across multiple client accounts. The role requires supervising senior and team leads, coordinating with client services, and ensuring adherence to quality, productivity, and service level targets.

You will analyze operations data, generate performance reports, set strategic goals, and guide teams toward continuous improvement.