Admin & Customer Service Representative | Hybrid | Baguio | Up to PHP25K

Emapta; Tili; Hybrid; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

Night differential pay

Hybrid work arrangement

HMO with free dependent on regulariz.

Prime office location in Baguio

Job summary

Emapta is hiring an Admin & Customer Service Representative to support US homeowner associations from a hybrid setup in Baguio City. The role requires handling emails, calls, and tickets while delivering exceptional customer service to vendors and owners.

With 2+ years of CS experience, strong English skills, and proficiency in Google Workspace, you will thrive in a fast-paced, international team, enjoying career growth and a comprehensive benefits package.

Qualifications

• At least 2 years of experience as a Customer Service Representative.
• Excellent written and verbal English communication skills.
• Strong proficiency in Google Workspace and web-based tools.
• Willingness to work night shifts and maintain a flexible schedule.

Responsibilities

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle US customer and vendor calls through IP telephony systems.
• Communicate operational requirements clearly and professionally with US clients and vendors.
• Serve as the first point of contact and provide exceptional customer service.

Skills

Customer service

English skills

Multitasking

Independent work

Tools

Vantaca

DocuSign

IP telephony

Google Workspace

Job description

Exceptional Customer Service Inspires Trust Across America's Residential Communities

Great communities thrive on trust, connection, and exceptional service. Make your mark as an Admin & Customer Service Representative, contributing to stronger relationships across US homeowner associations. Support an international workforce specialist dedicated to helping American property management companies succeed. With Emapta, expand your global business perspective, strengthen your customer service expertise, and pursue lasting career growth among top 1% talent worldwide.

Job Overview

• Employment type: Full-time
• Shift: Night Shift | Weekends Off
• Work setup: Hybrid | Baguio City
• Salary: PHP 20,000-PHP 25,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to use at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2 years of experience as a Customer Service Representative.
• Excellent written and verbal English communication skills.
• Strong proficiency in Google Workspace and web-based tools.
• Willingness to work night shifts and maintain a flexible schedule.
• Excellent organizational skills and attention to detail.
• Strong multitasking abilities and capacity to work independently.
• Open communication style and collaborative, team-oriented mindset.

Your Daily Tasks

Customer Service and Communication

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle US customer and vendor calls through IP telephony systems.
• Communicate operational requirements clearly and professionally with US clients and vendors.
• Serve as the first point of contact and provide exceptional customer service.

Ticket and Operations Management

• Manage and update service tickets through the Vantaca system.
• Coordinate with a Chicago-based Community Manager to support property operations.
• Facilitate daily operations across an assigned property portfolio.
• Resolve community association requests through an online ticket system.

Documentation and Administrative Support

• Research and resolve payment issues related to accounts receivable and accounts payable.
• Track and maintain accurate documentation and operational records.
• Prepare documents for electronic signature through DocuSign.

About the Client

Our client is a US-based workforce solutions company specializing in dedicated support for homeowner associations and community management businesses. They connect skilled international professionals with American property management teams to enhance operational efficiency and service excellence. Their services encompass homeowner communication, vendor coordination, administrative assistance, financial support, and property management operations. Through tailored workforce solutions, seamless collaboration, and industry-focused expertise, our client helps community management companies strengthen homeowner relationships, streamline essential processes, and deliver reliable services across residential communities throughout the United States.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.