Customer Support - Non- Voice

Outsourcey; Philippines; Remote; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Work with industry leaders

Job summary

An innovative company is seeking a dedicated Customer Support professional to join their mission of transforming global talent expansion. This role focuses on providing exceptional non-voice support, particularly in the financial services sector, where you'll leverage your expertise in credit report analysis and CRM tools. You'll be responsible for managing client communications, ensuring they are informed about their credit repair processes, and proactively addressing their needs. With opportunities for career growth and development, this position is perfect for those looking to make a significant impact in a rapidly growing BPO environment.

Qualifications

• Minimum 2.5-5 years in non-voice customer support, preferably in financial services.
• Strong ability to read and analyze credit reports.

Responsibilities

• Send timely email updates to clients regarding their credit repair progress.
• Maintain detailed records of dispute statuses within the CRM.

Skills

Customer Support Experience

Credit Report Literacy

Technical Proficiency with CRM

Organizational Skills

Communication Skills

Problem-Solving Aptitude

Tools

HubSpot

Outlook

Job description

About the job Customer Support - Non- Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Proven Experience in Customer Support: Minimum 2.5-5 years demonstrated expertise in non-voice customer support, preferably within credit repair or financial services.
• Credit Report Literacy: Strong ability to read, analyze, and interpret credit reports, understanding key metrics and factors affecting credit scores.
• Technical Proficiency: Familiarity with CRM software, particularly HubSpot, and proficiency with email tools such as Outlook for efficient client management.
• Organizational Skills: Ability to manage multiple client profiles and updates efficiently, with strong attention to detail in tracking progress and milestones.
• Communication Skills: Exceptional written communication skills for clear, professional, and compassionate client interactions.
• Problem-Solving Aptitude: Resourceful and proactive in addressing customer inquiries, with the ability to identify and resolve issues effectively.

Core responsibilities:

• Customer Communication: Send timely email updates to clients, informing them of the progress of their credit repair process and next steps.
• Credit Monitoring Management: Manually access and update customer profiles on credit monitoring platforms such as Experian, Credit Karma, and Identity IQ, ensuring clients stay informed about any changes.
• Credit Report Analysis: Accurately interpret credit reports to identify errors or issues that require dispute, providing clear and concise explanations to clients.
• Dispute Tracking: Maintain detailed records of dispute statuses within the CRM (HubSpot), ensuring all updates and milestones are accurately recorded.
• Problem Resolution: Address client inquiries and concerns related to credit disputes, providing solutions and guidance with patience and professionalism.
• Proactive Customer Support: Anticipate client needs by regularly reviewing credit profiles, identifying any updates needed, and proactively communicating next steps to ensure client satisfaction.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!