Customer Support Specialist: Solve Problems & Build Trust

Qualfon Philippines; Manila; On-site; PHP 200,880 - 312,480; Full time

Job summary

Qualfon Philippines is seeking a Customer Service Associate to handle calls, emails and chats, delivering accurate solutions and a friendly support experience. You will resolve product or service problems, document customer interactions, and escalate when needed to ensure timely resolutions while upholding PCI and client guidelines.

This role emphasises professional communication, strong English skills, basic computer navigation, and teamwork as you contribute to upskilling trainings and quality

Qualifications

• Strong communication required in verbal and written English.
• Basic computer navigation and MS Office proficiency.
• Interpersonal and relationship-building skills.

Responsibilities

• Resolve product or service problems by accurately understanding the customer’s issues.
• Determine the cause of the problem, selecting the best solution to the problem and explaining the resolution to the customer.
• Answer product and/or service questions or concerns.
• Troubleshoot technical issues using all available tools.
• Process customer orders and purchase of products and services.
• Escalate to appropriate departments to expedite resolution of customer’s issue.
• Provide exceptional customer service experience.

Skills

Effective communication skills

Computer navigation skills

Customer service orientation

Active listening Skills

Problem solving Skills

Technology skills

Education

Sr. High School graduate

Tools

MS Office

Job description

Qualfon Philippines is seeking a Customer Service Associate to handle calls, emails and chats, delivering accurate solutions and a friendly support experience. You will resolve product or service problems, document customer interactions, and escalate when needed to ensure timely resolutions while upholding PCI and client guidelines.

This role emphasises professional communication, strong English skills, basic computer navigation, and teamwork as you contribute to upskilling trainings and quality