Customer Care Specialist & Problem Solver

Qualfon Philippines; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

Qualfon Philippines is hiring a Customer Service Representative to join our Manila team. You will handle calls, emails, and chats to resolve customer issues, document interactions, and ensure accurate records.

The role emphasizes strong English communication, good computer navigation, and superior customer service, along with adherence to internal guidelines and continuous upskilling through trainings.

Qualifications

• At least Sr. High School graduate or equivalent.
• Good English communication skills (verbal and written).
• Basic knowledge in computer navigation and MS Office.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Handle calls, emails and chats to resolve customer issues.
• Document interactions and update customer records accurately.
• Follow client and company guidelines for quality and confidentiality.
• Escalate unresolved issues to appropriate teams to ensure prompt resolution.
• Maintain professionalism and deliver excellent customer service.

Skills

Effective communication

Computer navigation

Customer service orientation

Active listening

Problem solving

Technology skills

Education

Senior High School graduate

Tools

MS Office

Job description

Qualfon Philippines is hiring a Customer Service Representative to join our Manila team. You will handle calls, emails, and chats to resolve customer issues, document interactions, and ensure accurate records.

The role emphasizes strong English communication, good computer navigation, and superior customer service, along with adherence to internal guidelines and continuous upskilling through trainings.