Customer Support Specialist - Multichannel (E-commerce)

ConnectOS; Mandaluyong; On-site; PHP 209,000 - 282,000; Full time

Benefits offered by this job

Medical and dental coverage on day 1

Paid vacation and sick leave

Annual appraisal

13th Month Pay

Career growth opportunities

Wellness facilities

Competitive salary package

Job summary

ConnectOS, based in Metro Manila, is seeking a customer service professional to join our on-site team. You will handle inquiries via email and live chat and assist customers with orders, payments, shipping, and returns.

The ideal candidate has 2+ years in customer service, hands-on experience with CRM/ticketing tools (Zendesk, Gorgias, Salesforce), and excellent written and spoken English. We offer PHP 22,000 monthly salary, day-one benefits, and opportunities for growth.

Qualifications

• Minimum 2+ years in customer service or related roles.
• Experience with CRM, ticketing platforms (Zendesk, Gorgias, Salesforce).
• Strong written and verbal English communication; detail oriented.

Responsibilities

• Deliver exceptional customer service via email, chat, and other channels.
• Assist customers with product inquiries, orders, and account issues.
• Support payments, shipping, returns, refunds, and exchanges.
• Investigate and resolve customer issues accurately.
• Maintain records of customer interactions and outcomes.
• Build positive relationships through professional communication.
• Collaborate with Team Leaders and internal stakeholders.
• Participate in training and continuous improvement initiatives.

Tools

Zendesk

Gorgias

Salesforce Service Cloud

Job description

ConnectOS, based in Metro Manila, is seeking a customer service professional to join our on-site team. You will handle inquiries via email and live chat and assist customers with orders, payments, shipping, and returns.

The ideal candidate has 2+ years in customer service, hands-on experience with CRM/ticketing tools (Zendesk, Gorgias, Salesforce), and excellent written and spoken English. We offer PHP 22,000 monthly salary, day-one benefits, and opportunities for growth.