Customer Support Specialist — High-Energy Call Center

Elite Headhunting Incorporated; Mabalacat; On-site; PHP 446,000 - 670,000; Full time

Job summary

Elite Headhunting Incorporated is seeking a polite, professional Customer Service Call Center Agent in the Philippines to handle high-volume calls and deliver remarkable service. You will listen to customers, address inquiries, and provide accurate responses while embodying energy and empathy.

The role requires flexibility to work various shifts, including weekends, and a high school diploma or equivalent. Join a team focused on quality and customer satisfaction.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Demonstrates empathy and compassionate conduct in customer interactions.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Deliver amazing service through timely resolution of inquiries and concerns.
• Educate customers about clients’ products and services.

Skills

Customer service

Problem solving

Teamwork

Phone etiquette

Education

High school diploma

Job description

Elite Headhunting Incorporated is seeking a polite, professional Customer Service Call Center Agent in the Philippines to handle high-volume calls and deliver remarkable service. You will listen to customers, address inquiries, and provide accurate responses while embodying energy and empathy.

The role requires flexibility to work various shifts, including weekends, and a high school diploma or equivalent. Join a team focused on quality and customer satisfaction.