Support Specialist (Project-based)

Clark Development Corporation; Philippines; Hybrid; PHP 335,000 - 502,000; Full time

Job summary

Beepo Inc is seeking a Support Specialist to handle phone, chat, and email inquiries with a friendly, professional tone. You will diagnose issues, provide clear solutions, and ensure timely responses while maintaining high quality standards.

This role emphasizes teamwork, problem solving, and the ability to work under deadlines in a fast-paced environment. On-site location at Beepo Inc's Philippines operations, with opportunities to contribute to a positive team culture.

Qualifications

• At least 3–5 years of similar experience.
• Excellent verbal and written communication skills.
• Experience in inbound/outbound calls, chat, and email management.
• Fast learner.
• Strong organizational skills.
• Ability to work with deadlines and under pressure.
• Honest, reliable with a can-do attitude and the ability to work independently as part of a team.

Responsibilities

• Maintain consistent availability on phones and answer routed calls with a friendly, professional manner.
• Respond to phone calls and live chats promptly, addressing customer concerns and resolving issues in real time.
• Ensure high quality standards of communication with customers, colleagues and stakeholders.
• Read client/end user requests, diagnose and resolve issues using documentation, training and team support.
• Develop understanding of user accounts and access processes to resolve reported problems.
• Provide clear, well-written responses to tickets and diagnose user queries accurately.
• Demonstrate empathy through tone, language and action in response to queries.
• Escalate queries as necessary following the process.
• Follow processes with team members and complete recurring administrative tasks.

Skills

Verbal and written communication

Customer service experience

Fast learner

Organizational skills

Deadline-driven

Team player

Job description

As a Support Specialist, you are responsible for:

• Maintain consistent availability on phones and answer all routed calls with a friendly and professional phone manner to ensure a positive customer experience.
• Respond to phone calls and live chats promptly, addressing customer concerns and resolving issues in real time with excellent communication.
• Ensure consistently high quality standards of communication to customers, colleagues and key stakeholders.
• Read client/end user requests, diagnose and resolve all issues using problem solving skills, internal documentation, training, and colleague support.
• Develop a deep understanding of our user accounts and access related processes and issues to resolve reported problems with complete solutions.
• Provide clear, well-written, and comprehensive responses to tickets
• Diagnose user queries accurately and provide complete solutions
• Demonstrate empathy through the adjustment of tone, language, and action in response to all types of queries.
• Recognize wider patterns in tickets and escalating queries as necessary in line with the process.
• Follow processes closely and ensure process adherence in working with other team members
• Complete recurring administrative tasks as required
• Maintain an accurate, up-to-date timesheet and calendar
• Actively contribute to the building and maintaining of a positive team culture
• Undertake other responsibilities as deemed appropriate from time to time

Job Qualifications

Qualifications

• At least 3-5 years of similar experience
• Excellent verbal and written communication skills
• Experience in inbound/outbound calls, chat, and email management
• Someone who is a fast learner
• Has good organizational skills
• Ability to work with deadlines and under pressure in a fast-paced environment
• Honest, reliable with a 'can-do attitude and the ability to work independently as part of a team.

Location Beepo Inc 2nd floor Business Center 9 Philexcel Business Park MA Roxas Hiway CFZ Pamp