Customer Service Advisor - Cyberwest 2026

Concentrix Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Philippines in Quezon City is seeking a Customer Service Advisor to deliver service that meets contractual KPIs. The role requires courteous communication, empathy, and the ability to clarify customer requirements while using decision-support tools and resources to provide resolutions.

You will greet customers professionally, maintain basic knowledge of client products, document interactions, and log information in the call tracking system.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, written and verbal.
• Dependable with strong attention to detail.
• Multi-tasking ability; flexible and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Team player or able to work independently.
• Demonstrate patience in all customer contact situations; willing to rotate shifts.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen to customer needs with empathy; build rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work; annotate accounts as required.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

PC knowledge

Teamwork

Problem solving

Education

High school diploma

Job description

Job Title: Customer Service Advisor - Cyberwest 2026

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Location:

PHL Quezon City - CyberWest Bldg 2nd Flr

Time Type:

Full time

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