Customer Support Specialist — ET Hours | Weekly Pay

OSA Outsourcing Advantage; Mexico; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Weekly payments

Weekends off

Growth opportunities

Diverse projects

Job summary

Outsourcing Advantage is a boutique BPO firm focused on back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives to deliver exceptional experiences across phone, email, chat, and social media channels.

Join our team to handle inquiries, resolve issues, and contribute to a supportive, collaborative work environment with opportunities for growth. Weekly payments and weekends off are among the benefits offered.

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at a C1 level or higher (written and verbal).
• Availability to work during Eastern Time (ET) business hours.

Responsibilities

• Respond to customer inquiries across phone, email, chat and social media.
• Resolve issues professionally and escalate when needed.
• Document interactions accurately in CRM.
• Meet response-time goals and maintain customer satisfaction.
• Collaborate with internal teams to ensure issue resolution.

Skills

Customer service

English proficiency

CRM/ticketing system

Problem-solving

Multitasking

Professional attitude

Reliable internet

Customer-focused mindset

ET business hours

Tools

Zendesk

Freshdesk

Intercom

Salesforce

Job description

Outsourcing Advantage is a boutique BPO firm focused on back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives to deliver exceptional experiences across phone, email, chat, and social media channels.

Join our team to handle inquiries, resolve issues, and contribute to a supportive, collaborative work environment with opportunities for growth. Weekly payments and weekends off are among the benefits offered.