Customer Support Specialist - Entry Level | On-site Cebu

Miranda Hr; Philippines; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

Miranda HR in Cebu invites applications for an urgent Customer Service Representative role. This on-site position requires a bachelor’s degree (preferred) and involves assisting customers via phone, email, and chat, providing product information and support to ensure satisfaction.

You will handle inquiries, document interactions, and collaborate with teammates to improve service processes in a fast-paced environment. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree preferred.
• Entry-level (0–2 years) encouraged to apply.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Provide detailed product information and support to enhance customer satisfaction.
• Handle customer complaints and escalate issues to the appropriate department.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to improve service processes.

Skills

Clear communication

Interpersonal skills

Education

Bachelor’s degree preferred

Job description

Miranda HR in Cebu invites applications for an urgent Customer Service Representative role. This on-site position requires a bachelor’s degree (preferred) and involves assisting customers via phone, email, and chat, providing product information and support to ensure satisfaction.

You will handle inquiries, document interactions, and collaborate with teammates to improve service processes in a fast-paced environment. Strong communication and problem-solving skills are essential.