Customer Support Specialist (Email) – Eyr Holistic

Eyr Holistic; Philippines; Remote; PHP 335,000 - 603,000; Full time

Job summary

Eyr Holistic is hiring a Customer Support Specialist (Email) to join our vibrant team. This role, fully remote, will handle customer emails, guiding them through our natural skincare lines, answering questions, and resolving issues with a friendly, professional tone.

The ideal candidate has advanced written English, excellent email communication skills, and a genuine passion for helping people while working independently and managing their workload in a flexible schedule.

Qualifications

• Advanced written English is a must.
• Clear, warm and professional email communication.
• Passion for helping customers.
• Ability to work independently and manage workload.
• Proactive mindset: raise issues or suggest ideas.

Responsibilities

• Serve as the first point of contact for customers via email.
• Guide customers through skincare collections and offerings.
• Answer questions and resolve issues in a timely, courteous manner.
• Ensure every interaction feels personal and helpful.

Skills

Advanced English

Written communication

Independent worker

Proactive mindset

Email support

Skincare interest

Job description

Customer Support Specialist (Email) – Eyr Holistic

At Eyr Holistic, we believe natural and organic skincare can genuinely improve people's everyday lives. We help thousands of customers across Europe discover that power, and we're looking for someone to join us in that mission.

About the role

As a Customer Support Specialist, you'll be the first point of contact for our customers via email. You'll guide them through our skincare collections, answer their questions, resolve issues, and make every interaction feel personal and helpful. All communication is in English.

This is a full-time contractor position, 100% remote.

3:00 PM – 11:00 PM Philippine Time (PHT)

(3:00 AM – 11:00 AM US Eastern Time / ET)

What we're looking for

• Advanced written English. This is a hard requirement.
• Excellent written communication skills: clear, warm and professional emails
• A real passion for helping people
• Ability to work independently and manage your own workload
• Proactive mindset: if you spot a problem or have an idea, we want to hear it
• Experience in email customer support
• Interest in natural and organic skincare