Technical Sales Support Specialist 16860

REMOTE STAFF, INC.; Makati; Remote; PHP 3,155,000 - 4,416,000; Full time

Job summary

Remote Staff, Inc. seeks a detail-oriented Technical Sales Support Specialist to join a remote team on a full-time basis (40 hours per week). Communications are primarily via email, balancing daily sales support, order processing, and lead nurturing with technical client guidance.

Life sciences background helps explain product specs to B2B buyers without COAs or regulatory filings responsibilities. Qualified candidates have a chemistry-related degree, Salesforce experience, and strong written

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Biological Sciences, or a related STEM field preferred.
• Proficiency in Salesforce is a major advantage; experience with Google Workspace and order management tools required.
• Exceptional written English with the ability to convey technical details clearly via email.
• Experience in B2B customer support or inbound sales administration.

Responsibilities

• Monitor incoming customer emails and manage day-to-day sales inquiries promptly.
• Track, nurture warm inbound sales leads to drive pipeline conversion.
• Process customer orders and coordinate end-to-end inquiry resolution.
• Log customer interactions, lead progress, and sales pipeline activities in Salesforce.

Skills

Written English

B2B customer support

Education

Bachelor's degree in Chemistry/related STEM

Tools

Salesforce

Google Workspace

Order management tools

Job description

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.

• 18+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007.

• Competitive and negotiable compensation (depending on skill level & experience)

• 100% coverage on Government Contributions Remittance* to SSS, Philhealth and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply.

Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.

About Us

Our client is a US-based supplier and distributor of high-quality natural ingredients and nutraceutical products. Operating in the B2B health and wellness space, our client provides raw ingredient solutions and technical guidance to manufacturers and businesses across North America.

Role Overview

We are seeking a detail-oriented Technical Sales Support Specialist to join a remote team on a full-time basis (40 hours per week). Communicating primarily via email, this role balances daily sales support, order processing, and lead nurturing with technical client guidance. You will utilize your life sciences background to explain technical product specifications to B2B buyers without being responsible for regulatory filings or generating Certificates of Analysis (COAs).

Key Responsibilities

Sales & Lead Management:

• Monitor incoming customer emails and manage day-to-day sales inquiries promptly.

• Actively track, manage, and nurture warm inbound sales leads to drive pipeline conversion.

• Process customer orders and coordinate end-to-end inquiry resolution.

• Log customer interactions, lead progress, and sales pipeline activities in Salesforce.

Technical Guidance:

• Apply scientific knowledge to explain technical product specifications and ingredient applications to prospective and existing clients.

• Assist buyers with technical product questions to support their purchasing decisions.

Note: No direct responsibility for generating COAs or managing regulatory filings.

Qualifications & Requirements

Education:

• Bachelor's degree in Chemistry, Biochemistry, Biological Sciences, or a related STEM field preferred.

CRM & Software Tools:

• Proficiency in Salesforce is a major advantage; experience with Google Workspace and order management tools required.

Communication:

• Exceptional written English skills with the ability to convey complex technical details clearly via email.

Sales Experience:

• Prior experience in B2B customer support, order management, or inbound sales administration.

Work Setup:

• Dedicated home office setup with stable high-speed internet and full availability during assigned EST business hours.