Patient Support Specialist, Manila (UK Support)

Eucalyptus; Makati; Hybrid; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive health insurance

Generous leave package

Transport allowance

Professional development budget

Equity participation

Job summary

Eucalyptus is seeking a dedicated support professional in Makati, Philippines, to assist patients primarily via email across various health conditions. This role requires strong communication skills and customer care experience, with a focus on the UK market during mid/nights shifts.

We offer competitive health insurance, generous leave packages, and opportunities for professional development. Join us in making a difference in healthcare!

Qualifications

• 3+ years of experience in customer care or a related field.
• Ability to anticipate needs and communicate effectively.
• Interest or experience in healthcare or allied services.

Responsibilities

• Support patients via email across various conditions.
• Provide support to the UK market during night shifts.
• Collaborate with doctors and delivery partners.

Skills

Passion for health and wellness

Strong team-player

Computer skills

Customer service experience

Proficiency with Mac and Google Suite

Job description

About Eucalyptus

We are an Australian‑founded digital health company on a mission to solve the world’s biggest health challenges, including obesity, diabetes, and mental health. Since 2019, we have helped over 500,000 patients worldwide by combining technology, design, and operational excellence. We are now part of Hims & Hers, the global leader in personalized health and wellness.

About the Role

• Support patients across our five clinics through a range of conditions, primarily via email.
• Provide support to the UK market during mid‑shift/night‑shift hours.
• Collaborate remotely with doctors, pharmacies, and delivery partners.
• Identify opportunities to improve products, processes, or service delivery.

Qualifications

• Passion for health and wellness.
• Strong team‑player who enjoys supporting customers through tricky situations.
• Ability to anticipate others’ needs and use a range of tones of voice when communicating.
• Experience in customer care or a related field (e.g., hospitality, email support, call centre, retail) – 3+ years required.
• Interest in healthcare or experience in the healthcare space or allied services.
• Proficiency with computer skills and customer service software; experience with Mac and Google Suite is a plus.
• Willingness to work a late mid‑shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off.

Benefits

• Competitive health insurance covering you and up to two dependents, plus standard statutory benefits (SSS, PhilHealth, HDMF).
• Generous leave package including sick, maternity/paternity, compassionate, personal health days, and vacation.
• Transport allowance for office commutes.
• Annual professional development budget, additional leave credits, mentors, and buddies.
• Opportunity to receive equity and participate in the growth of Eucalyptus.
• Fast‑moving environment with autonomy, continuous learning, and regular performance reviews.

EEO Statement

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know any reasonable adjustments you may need during the interview process.