Customer Care Specialist

YGC Corporate Services Inc; Philippines; On-site; PHP 257,000 - 446,000; Full time

Benefits offered by this job

Competitive Compensation

Hospitalization benefits

Medicine Allowance

Personal Accident Insurance

Life Insurance coverage

Retirement Plan

Service Incentive Award

Job summary

YGC Corporate Services Inc. is seeking a Customer Care Specialist to engage with clients, answer inquiries, and process policy updates.

You will maintain accurate customer records, handle renewals and cancellations, and escalate complex issues to senior staff. The role requires a bachelor's degree in a related field and at least two years of experience, with empathy, strong communication, and excellent organizational skills.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of two years of related work experience.
• Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor.
• Above average communication skills, both verbal and written.
• Strong organizational and time management skills; ability to manage multiple tasks and meet deadlines.

Responsibilities

• Answer customer questions via phone and email.
• Maintain accurate records of customer interactions and transactions; update databases regularly.
• Process policy changes including renewals and cancellations.
• Escalate complex issues to the Senior Customer Service Team.
• Perform other assignments as directed by the Head of Office.

Skills

Empathy

Active listening

Patience

Professional demeanor

Communication skills

Education

Bachelor's degree in Business Administration/Communications

Job description

A Customer Care Specialist is responsible for engaging with customers on behalf of the company. Their duties include handling inquiries of clients and processing of policy updates. They aim to ensure customer satisfaction by providing accurate information and empathetic service. Key responsibilities include answering customer questions, resolving issues, and ensuring accurate policy documentation.

Job Responsibilities and Tasks:

1. Customer Support

• Address customer concerns through various channels, including phone calls, and emails.

• Handle and resolve simple customer complaints in a timely and effective manner.

2. Maintaining Customer Records

• Keep accurate records of customer interactions and transactions

• Update customer service databases regularly.

3. Policy Management

• Processing policy changes including renewals and cancellations

4. Escalation

• Escalate complex issues to Senior Customer Service Team.

5. Others

• Perform other assignments to be given by the Head of Office

Skills and Qualifications:

• Bachelors’ degree in Business Administration, Communications, or a related field

• Minimum of two (2) years of related work experience.

• Has the basic Customer Service Skills: Empathy, active listening, patience, and a professional demeanor.

• Above average communication skills, both verbal and written.

• Strong organizational and time management skills. Has the ability to manage multiple tasks, prioritize workload and meet deadlines.

Company Benefits:

• Competitive Compensation

• Hospitalization benefits

• Medicine Allowance

• Personal Accident Insurance

• Life Insurance coverage

• Retirement Plan

• Service Incentive Award