Customer Service Representative - JOB00905

Eastvantage Careers; Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Eastvantage Careers is seeking a Customer Service Representative (JOB00905) in Manila to support an Asia-focused life insurance initiative. You will resolve customer questions about policies, guide potential clients on products, and uphold high service standards to ensure satisfaction.

The role requires 2+ years in insurance and customer support, familiarity with Omnichannel CRM, and strong MS Office skills.

Qualifications

• 2+ years in the insurance industry and customer support.
• Familiar with Omnichannel CRM systems and practices.
• Knowledge of insurance investment business is an asset.
• Proficient in MS Office Applications (Word, PowerPoint, and Excel).

Responsibilities

• Answer and resolve any questions and/or complaints that customers have regarding their policy with accuracy and efficiency.
• Provide information to potential new customers who have questions regarding the products and services.
• Ensure excellent service standards and maintain high customer satisfaction.

Skills

Insurance industry experience

Customer support experience

MS Office proficiency

Tools

Omnichannel CRM systems

Job description

Customer Service Representative - JOB00905

About the job Customer Service Representative - JOB00905

The leading digital life insurer from Singapore has entered the Philippine life insurance market after forming a new joint venture for its business growth. Their project plan is to build an omnichannel customer service supporting Asia.

About the role:

• Answer and resolve any questions and/or complaints that customers have regarding their policy with accuracy and efficiency.
• Provide information to potential new customers who have questions regarding the products and services.
• Ensure excellent service standards and maintain high customer satisfaction.

Position requirements:

• 2+ years’ experience in the insurance industry and customer support experience
• Familiar with Omnichannel CRM systems and practices
• Knowledge of insurance investment business an asset
• Proficient in MS Office Applications (Word, PowerPoint, and Excel)z