Customer Support Specialist

1st Hong Sing Insurance Agency, Inc.; Pasig; On-site; PHP 240,000 - 320,000; Full time

Job summary

1st Hong Sing Insurance Agency, Inc. is seeking a Customer Support Specialist for our Cubao office. This full-time, on-site role focuses on delivering responsive support to government employees and clients seeking life insurance solutions.

You will handle inquiries about products, assist with policy information and updates, and guide clients through applications, claims, and servicing processes. The ideal candidate has strong customer-facing skills, excellent communication and interpersonal

Qualifications

• Strong customer-facing skills and service mindset.
• Excellent interpersonal and communication abilities.
• Ability to provide technical support for policy information.
• Analytical mindset to interpret policy details and resolve issues.
• Experience in customer service or insurance is advantageous.
• Ability to work on-site in Cubao and manage multiple inquiries.

Responsibilities

• Provide responsive customer support for life insurance products.
• Assist with policy information and updates.
• Guide clients through application, claims, and servicing processes.
• Resolve customer issues and document interactions.
• Coordinate with internal teams to ensure timely responses.
• Maintain up-to-date knowledge of products and regulatory guidelines.

Skills

Customer support

Customer satisfaction

Interpersonal skills

Communication

Active listening

Relationship building

Technical support

Policy information

Account access

Documentation

Analytical skills

Insurance knowledge

On-site work

Job description

Company Description 1st Hong Sing Insurance Agency, Inc. is a trusted life insurance agency focused on serving government employees and agencies. The company provides tailored life insurance solutions designed to address the specific needs of public servants and their families. With a commitment to financial security and long‑term protection, it offers comprehensive plans that help clients secure their future. Emphasizing reliability, affordability, and exceptional service, 1st Hong Sing Insurance Agency, Inc. aims to build lasting relationships with government clients. The agency values professionalism, integrity, and customer care in every interaction.

Role Description The Customer Support Specialist is a full‑time, on‑site role based in Cubao, responsible for delivering responsive and professional support to clients. Day‑to‑day activities include handling inquiries about life insurance products, assisting with policy information and updates, and guiding clients through application, claims, and servicing processes. The role involves resolving customer issues, documenting interactions, and coordinating with internal teams to ensure timely and accurate responses. The specialist will also maintain up‑to‑date knowledge of products and policies, and contribute to improving customer satisfaction. This position requires consistent adherence to company service standards and regulatory guidelines.

Qualifications

• Strong customer‑facing skills, including Customer Support and Customer Satisfaction capabilities.
• Excellent Interpersonal Skills for clear communication, active listening, and relationship building.
• Ability to provide Technical Support related to policy information, account access, and documentation.
• Analytical Skills to understand client needs, interpret policy details, and resolve issues effectively.
• Previous experience in customer service, insurance, or a related field is an advantage.
• Ability to work on‑site in Cubao and manage multiple client inquiries in a fast‑paced environment.