Product Support Administrator

Helpware; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Helpware Inc. in Metro Manila (Taguig) is seeking a Product Support Administrator to work with the client team, handling non-clinical tasks such as referrals, mail processing, data entry, and process support. You will use a ticketing system, coordinate with stakeholders, and contribute to high-quality service delivery.

The role emphasizes collaboration, organizational skills, and motivation to improve. A fast-paced environment with diverse duties and adherence to client values and regulatory

Qualifications

• High school diploma or the equivalent is required; some college courses or equivalent experience preferred.
• Experience in product support roles, customer service, billing, and other complex administrative tasks is required.
• Motivated with a drive to improve and meet/exceed goals.
• Organized and able to work in a fast-paced environment across multiple systems.
• Collaborative with strong reading, writing, math, and problem-solving abilities.
• Committed to applying client values and complying with safety, laws and standards.

Responsibilities

• Communicate with others.
• Collaborate with Product Support team members and client's producers to complete non-clinical tasks.
• Work with a ticketing system, fulfill requests, communicate with various stakeholders, and complete non-clinical tasks including referral intake and assignment, file setup, report and invoice distribution, mailing, faxing, case management support and customer service, accounts receivable, data entry/maintenance, and any and all other duties as assigned.
• Ensure all tasks completed are top quality work and you will provide exceptional service to both internal and external customers.

Skills

Customer service

Billing

Data entry

Administrative tasks

Problem solving

Multitasking

Communication

Team collaboration

Education

High school diploma or equivalent

Some college courses

Tools

Ticketing system

Job description

Product Support Administrator

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

A Product Support Administrator here will work collaboratively and closely with the client's Team Members to support the suite of products by completing non-clinical tasks including; intaking referrals, processing incoming and outgoing mail, data entry, system and process support.

Responsibilities

• Communicate with others.
• Collaborate with Product Support team members and client's producers to complete non-clinical tasks.
• Work with a ticketing system, fulfill requests, communicate with various stakeholders, and complete non-clinical tasks including; following complex handling instructions to include referral intake and assignment, file setup, report and invoice distribution, mailing, faxing, case management support and customer service, accounts receivable, data entry/maintenance, and any and all other duties as assigned.
• Ensure all tasks completed are top quality work and you will provide exceptional service to both internal and external customers.

Requirements

• Previous experience as at least 1 year High school diploma or the equivalent is required. Some college courses or equivalent experience is preferred.
• Experience and knowledge of similar product supportive roles, customer service, billing, and other complex administrative tasks is required.
• Motivated. You love to beat your own records, expect the best from yourself, and always want to keep improving. You are motivated by meeting and exceeding company and self-identified goals and expectations.
• Organized. You will be working in a fast-paced environment, in multiple systems, and providing responsive customer service and support to a wide variety of parties. You can keep pace in this type of environment.
• Collaborative. You must possess the required level of skills and abilities to read, write, speak and apply mathematical concepts and sound reasoning to successfully perform the essential functions of this job. This position requires problem-solving skills, critical thinking skills, and the ability to multitask.
• Committed. You are committed to the daily application of client's core values to deliver access to high quality care. You will comply with safety principles, Federal and State laws, regulations and standards.