Product Support Specialist

Helpware Inc.; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Helpware Inc. in Metro Manila (Taguig) is seeking a Product Support Administrator to work with the client team, handling non-clinical tasks such as referrals, mail processing, data entry, and process support. You will use a ticketing system, coordinate with stakeholders, and contribute to high-quality service delivery.

The role emphasizes collaboration, organizational skills, and motivation to improve. A fast-paced environment with diverse duties and adherence to client values and regulatory

Qualifications

• High school diploma or the equivalent is required; some college courses or equivalent experience preferred.
• Experience in product support roles, customer service, billing, and other complex administrative tasks is required.
• Motivated with a drive to improve and meet/exceed goals.
• Organized and able to work in a fast-paced environment across multiple systems.
• Collaborative with strong reading, writing, math, and problem-solving abilities.
• Committed to applying client values and complying with safety, laws and standards.

Responsibilities

• Communicate with others.
• Collaborate with Product Support team members and client's producers to complete non-clinical tasks.
• Work with a ticketing system, fulfill requests, communicate with various stakeholders, and complete non-clinical tasks including referral intake and assignment, file setup, report and invoice distribution, mailing, faxing, case management support and customer service, accounts receivable, data entry/maintenance, and any and all other duties as assigned.
• Ensure all tasks completed are top quality work and you will provide exceptional service to both internal and external customers.

Skills

Customer service

Billing

Data entry

Administrative tasks

Problem solving

Multitasking

Communication

Team collaboration

Education

High school diploma or equivalent

Some college courses

Tools

Ticketing system

Job description

Helpware Inc. in Metro Manila (Taguig) is seeking a Product Support Administrator to work with the client team, handling non-clinical tasks such as referrals, mail processing, data entry, and process support. You will use a ticketing system, coordinate with stakeholders, and contribute to high-quality service delivery.

The role emphasizes collaboration, organizational skills, and motivation to improve. A fast-paced environment with diverse duties and adherence to client values and regulatory