Customer Support & Solutions Specialist

Integrated Brands Marketing Corporation; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Integrated Brands Marketing Corporation in Pasig, Philippines seeks a customer service professional to provide responsive, professional assistance to customers, address inquiries, and process service requests. You will coordinate with internal departments and help ensure satisfaction through effective communication.

Fresh graduates are encouraged to apply. Strong verbal and written communication, interpersonal and customer service skills are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to learn quickly and work effectively with a team.
• Strong attention to detail and ability to manage multiple requests.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Assist customers with product information, warranties, repairs, and service requests.
• Process and monitor repair orders and service transactions.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with Sales, Technical, and other departments to address concerns.
• Follow up on pending requests to ensure timely resolution.
• Provide professional, courteous assistance to enhance customer experience.
• Prepare customer service reports as required.
• Perform other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Attention to detail

Teamwork

Education

Bachelor's degree in Business Administration or related

Job description

Integrated Brands Marketing Corporation in Pasig, Philippines seeks a customer service professional to provide responsive, professional assistance to customers, address inquiries, and process service requests. You will coordinate with internal departments and help ensure satisfaction through effective communication.

Fresh graduates are encouraged to apply. Strong verbal and written communication, interpersonal and customer service skills are essential for success in this role.