Customer Service Representative (Satellite TV)

inspiro; Makati; On-site; PHP 335,000 - 614,000; Full time

Job summary

Inspiro is seeking a personable Customer Success Associate in Metro Manila, Makati. You will engage with customers via phone, email, and chat, helping them understand products and resolve questions to foster advocacy.

You will collaborate with internal teams to meet customer needs, perform data entry across platforms, and maintain accurate records while delivering thoughtful, timely service that turns first-time users into loyal fans.

Qualifications

• Excellent phone etiquette and strong verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Phone etiquette

Verbal & written skills

Multi-tasking & organization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work