Customer Support Representative - Non Voice Account Offer

TORCH Solutions; Cagayan de Oro; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Stable on-site work environment

Fixed shifts

Upskilling opportunities

Internal mobility across clients

Job summary

TORCH Solutions is seeking professionals to join our non-voice CX operations in the Philippines. You will process and validate account offers, manage customer requests via email, chat, or tickets, and ensure strict privacy and audit compliance.

Join a team focused on accuracy, efficiency, and continuous learning, with opportunities for growth within a structured, data-driven environment.

Qualifications

• Experience in BPO or non-voice CX environments.
• Familiarity with Salesforce or similar CRM platforms.
• Basic understanding of promotional offer lifecycle management.

Responsibilities

• Accurately process, validate, and execute non-voice account offers per client guidelines and SLAs.
• Handle inbound/outbound customer requests via email, chat, or tickets—resolving issues with clarity and speed.
• Maintain 100% compliance with data privacy protocols, audit trails, and client-specific documentation requirements.
• Monitor and report on daily KPIs (accuracy, turnaround time, volume) to ensure performance benchmarks are met.
• Participate in continuous learning programs to stay updated on client offerings, system updates, and compliance standards.

Skills

BPO experience

Non-voice CX environments

CRM familiarity

Promotional offer lifecycle

Tools

Salesforce

Job description

About The Opportunity

A fast-growing BPO leader in the customer experience and talent outsourcing space, we partner with global brands to deliver exceptional non-voice support services—from account management and offer processing to backend customer success operations. Our mission is to elevate client satisfaction through precision, empathy, and process excellence—powered by a team that thrives in structured, detail-oriented environments.

About The Opportunity

A fast-growing BPO leader in the customer experience and talent outsourcing space, we partner with global brands to deliver exceptional non-voice support services—from account management and offer processing to backend customer success operations. Our mission is to elevate client satisfaction through precision, empathy, and process excellence—powered by a team that thrives in structured, detail-oriented environments.

Role & Responsibilities

• Accurately process, validate, and execute non-voice account offers (e.g., promotions, discounts, service upgrades) per client guidelines and SLAs.
• Handle inbound/outbound customer requests via email, chat, or ticketing systems—resolving issues with clarity and speed.
• Maintain 100% compliance with data privacy protocols, audit trails, and client-specific documentation requirements.
• Monitor and report on daily KPIs (accuracy, turnaround time, volume) to ensure performance benchmarks are consistently met.
• Participate in continuous learning programs to stay updated on client offerings, system updates, and compliance standards.

Skills & Qualifications

• Experience in BPO or non-voice CX environments
• Familiarity with Salesforce or similar CRM platforms
• Basic understanding of promotional offer lifecycle management

Benefits & Culture Highlights

• Stable on-site work environment with fixed shifts and predictable routines
• Opportunities for upskilling, internal promotions, and cross-client mobility
• Supportive team culture focused on accuracy, accountability, and customer first principles

Skills: bpo,chat,customer