Customer Care Representative (Non-voice Account)

Sapient Global Services; Quezon City; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Competitive Salary (up to 25K)

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Life Insurance & Retirement Plan

Flexible Shifts

Incentives and Signing Bonuses

Free Coffee and Biscuits

Job summary

A leading service provider in Metro Manila is seeking enthusiastic individuals for their Non-Voice Account Team. This role involves managing tasks such as data entry and email correspondence while providing solutions to customer inquiries. Ideal candidates will be college graduates with strong written communication skills. Comprehensive training is provided, ensuring a supportive environment for growth. Attractive benefits include a competitive salary, monthly commissions, and various incentives.

Qualifications

• No prior non-voice experience necessary—we provide comprehensive training.
• Ability to work independently and as part of a team in a dynamic environment.

Responsibilities

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Meet performance targets for productivity, quality, and customer satisfaction.

Skills

Strong written communication skills

Organizational skills

Attention to detail

Problem-solving abilities

Typing speed of at least 40 WPM

Education

College graduate of any course

Job description

We're growing and we want YOU to be part of our Non-Voice Account Team! Experience a one-day hiring process and salary offer up to 25K plus monthly commissions!

Your Day-to-Day

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications

• College graduate of any course
• No prior non-voice experience necessary—we provide comprehensive training!
• Strong written communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with non-voice support tools and systems is a plus but not required.
• Typing speed of at least 40 WPM (Words Per Minute).
• Ability to work independently and as part of a team in a dynamic environment.

Why You Should Apply

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because we believe work should be enjoyable!)
• Pioneer Accounts (including Voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, efficiency, and making a difference. Whether you’re new to non-voice support or looking to advance your career, we have a place for you!

Ready to take the next step? Let’s chat about how you can grow with us—apply today!