Inbound Customer Support Specialist

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

HMO coverage starting day one

Permanent employment status

Healthy working environment

Yearly performance appraisals

Clear career development plan

Job summary

Ugnay Solutions Philippines is seeking an inbound customer support professional to handle calls with inquiries, concerns, and service requests. You will provide clear and professional resolutions while adapting to rotating weekends and shifting hours.

Strong English communication and problem-solving skills are essential. College graduates are preferred, but non-graduates are welcome to apply to join a people-first culture and growth-focused environment.

Qualifications

• At least 6 months of voice or BPO experience.
• Excellent verbal communication skills with strong command of English.
• Confident, articulate speaking with a neutral to light accent.
• Strong problem-solving, sound judgment, and ability to multitask under pressure.
• College graduates preferred but non-college grads are welcome to apply.

Responsibilities

• Handle inbound customer calls to address inquiries, concerns, and service requests.
• Deliver clear, accurate, and professional resolutions on every call.
• Manage a rotating schedule that includes weekends, holidays, and shifting hours.
• Maintain composure and professionalism, especially during high-pressure or escalated calls.
• Work with the team to identify recurring concerns and contribute to process improvements.

Skills

BPO Experience

Excellent English

Strong problem solving

Multitasking

Communication skills

Education

College degree preferred

Job description

You will be working with a global leader in customer engagement solutions, supporting a well-known consumer brand. This full-time role is within a fast-growing organization that values people, growth, and diversity.

What You Will Do

• Handle inbound customer calls to address inquiries, concerns, and service requests

• Deliver clear, accurate, and professional resolutions on every call

• Manage a rotating schedule that includes weekends, holidays, and shifting hours

• Maintain composure and professionalism, especially during high-pressure or escalated calls

• Work with the team to identify recurring concerns and contribute to process improvements

What We Are Looking For

• At least 6 months of voice or BPO experience

• Excellent verbal communication skills with strong command of English

• Confident, articulate speaking ability with a neutral to light accent

• Strong problem-solving skills, sound judgment, and ability to multitask under pressure

• College graduates preferred but not required, non-college grads are welcome to apply

What's In It For You

• Non-toxic accounts and a healthy working environment

• Permanent employment status

• HMO coverage starting on your first day

• A genuine people-first culture that values growth and diversity

• Yearly performance appraisals

• A clear career development plan to support your long-term growth