Customer Support Representative

NeoWork; Philippines; Remote; PHP 240,000 - 480,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Paid Time Off (PTO)

Mental Health Leave

Birthday Leave

Gym Allowance

Extra Holiday Pay

Remote Work Setup

Opportunities for professional growth

Job summary

NeoWork is hiring Customer Support Representatives to join dedicated teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

NeoWork builds dedicated remote teams for fast-growing U.S. companies. Our teammates work inside client teams and tools, while NeoWork handles recruiting, HR, benefits, and ongoing support.

Qualifications

• 1+ year of experience in customer support or similar roles.
• Excellent spoken and written English.
• Calm, empathetic and solution-oriented communication style.
• Comfortable using helpdesk, CRM, and ticketing tools.
• Strong attention to detail and ability to multitask across channels.
• Availability to work U.S. business hours.
• Based in the Philippines with a reliable home office and stable internet.

Responsibilities

• Respond to customer inquiries via phone, live chat, and email within defined service levels.
• Troubleshoot account, order, billing, and product issues and resolve them on first contact when possible.
• Escalate complex cases with clear, complete notes.
• Document interactions in the client’s CRM/helpdesk (Zendesk, Gorgias, Freshdesk).
• Identify recurring issues and share feedback to improve articles and processes.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Excellent English

Year+ experience

Calm, empathetic communication

Multi-channel support

Located in the Philippines

US business hours availability

Home office setup

Tools

Helpdesk tools

CRM / ticketing systems

Job description

NeoWork is hiring Customer Support Representatives to join dedicated support teams for U.S. clients in e-commerce, tech, and healthcare. You will be the first point of contact for customers, resolving questions over phone, chat, and email with patience, accuracy, and a friendly tone.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Respond to customer inquiries via phone, live chat, and email within defined service levels
• Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible
• Escalate complex cases to the right team with clear, complete notes
• Document every interaction accurately in the client's CRM or helpdesk (e.g. Zendesk, Gorgias, Freshdesk)
• Identify recurring issues and share feedback to improve help articles and processes
• Meet quality, productivity, and customer satisfaction targets

• 1+ year of experience in customer support, call center, or client-facing service roles
• Excellent spoken and written English
• Calm, empathetic, and solution-oriented communication style
• Comfortable using helpdesk, CRM, and ticketing tools
• Strong attention to detail and ability to multitask across channels
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have

• Experience supporting U.S. customers
• Experience in e-commerce, SaaS, or healthcare support

• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development