Operations Manager

NeoWork; Philippines; Remote; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO

Paid Time Off

Mental Health Leave

Birthday Leave

Gym Allowance

Extra Holiday Pay

Remote Work Setup

Professional growth opportunities

Job summary

NeoWork is seeking an Operations Manager to lead dedicated client teams and own day-to-day delivery. You will bridge NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Qualifications

• 4+ years of experience in operations, call center, or team management.
• Proven experience leading teams in a performance-driven environment.
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards).
• Excellent spoken and written English, confident presenting to U.S. stakeholders.
• Experience with CRM, ticketing, and telephony tools.
• Strong ownership mindset and attention to detail.
• Based in the Philippines, with a reliable home office setup and stable internet connection.

Responsibilities

• Own day-to-day operations and performance for a dedicated client team.
• Act as the main operational point of contact for the client's leadership.
• Track KPIs and SLAs and turn data into clear reports and dashboards.
• Design and manage QA processes, coaching, and performance improvement plans.
• Manage scheduling, attendance, and staffing to meet demand.
• Identify bottlenecks and implement process improvements as the account scales.

Skills

Leadership

English proficiency

Excel/Sheets

Data reporting

CRM tools

Tools

CRM software

Ticketing software

Telephony tools

Job description

NeoWork is hiring Operations Managers to lead dedicated client teams and own day-to-day delivery. You will be the bridge between NeoWork's teams and our clients' U.S. leadership, responsible for performance, quality, and growth of the account.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Own day-to-day operations and performance for a dedicated client team
• Act as the main operational point of contact for the client's leadership
• Track KPIs and SLAs and turn data into clear reports and dashboards
• Design and manage QA processes, coaching, and performance improvement plans
• Manage scheduling, attendance, and staffing to meet demand
• Identify bottlenecks and implement process improvements as the account scales

• 4+ years of experience in operations, call center, or team management
• Proven experience leading teams in a performance-driven environment
• Advanced Excel or Google Sheets skills (pivot tables, formulas, dashboards)
• Excellent spoken and written English, confident presenting to U.S. stakeholders
• Experience with CRM, ticketing, and telephony tools
• Strong ownership mindset and attention to detail
• Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have

• Experience in a BPO or outsourcing environment
• Experience in healthcare, legal, or sales operations

• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development