Client Success Manager

NeoWork; Philippines; Remote; PHP 2,647,000 - 4,033,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Paid Time Off (PTO)

Mental Health Leave

Birthday Leave

Gym Allowance

Extra Holiday Pay

Remote Work Setup

Opportunities for professional growth

Job summary

NeoWork, a global staffing and operations partner, is hiring Client Success Managers to own relationships with U.S. clients, lead onboarding, monitor health, and identify growth opportunities. You will work directly inside our clients' teams while NeoWork handles recruiting, HR, benefits, and ongoing support.

Based in the Philippines, you will support U.S. business hours, manage multiple accounts, and partner with sales for expansions.

Qualifications

• 3+ years in account management, client success, or client services.
• Excellent English, fluent with U.S. executives.
• Strong relationship-building and problem-solving skills.

Responsibilities

• Serve as the main contact for a portfolio of client accounts.
• Lead onboarding and ensure a smooth start for new clients.
• Run regular check-ins and business reviews with client stakeholders.
• Monitor account health, satisfaction, and risks, and act early.
• Identify upsell and expansion opportunities and partner with sales.
• Coordinate with internal teams to deliver on client expectations.

Skills

Account management

Client success

CRM tools

Relationship building

Time management

Communication

Tools

HubSpot

Salesforce

Job description

NeoWork is hiring Client Success Managers to own relationships with U.S. clients and keep them happy, successful, and growing. You will lead onboarding, monitor account health, and identify opportunities to expand.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Serve as the main point of contact for a portfolio of client accounts
• Lead client onboarding and ensure a smooth start
• Run regular check-ins and business reviews with client stakeholders
• Monitor account health, satisfaction, and risks, and act early
• Identify upsell and expansion opportunities and partner with sales
• Coordinate with internal teams to deliver on client expectations

Requirements

• 3+ years of experience in account management, client success, or client services
• Excellent spoken and written English, confident with U.S. executives
• Strong relationship-building and problem-solving skills
• Experience with CRM tools such as HubSpot or Salesforce
• Highly organized, able to manage multiple accounts at once
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have

• Experience in SaaS, agency, or outsourcing environments
• Experience managing renewals or upsells

Benefits

• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development