Customer Support Representative

Bloomberry Resorts and Hotels Inc.; Parañaque; On-site; PHP 268,000 - 402,000; Full time

Job summary

Bloomberry Resorts and Hotels Inc. in the Philippines seeks a dedicated Customer Service Representative to handle inquiries via email, chat, and phone, resolving issues promptly and exceeding expectations within target timescales.

Responsibilities include identifying, researching, and resolving customer concerns, escalating unresolved matters to the appropriate department, and monitoring the website to report recurring questions to marketing or technical teams.

Qualifications

• Provide accurate and timely customer service in English and Tagalog.
• Demonstrate strong communication skills across email, chat, and phone.
• Resolve customer issues and escalate when necessary.

Responsibilities

• Answer chats, phone calls and emails to customers accurately and within target timescales.
• Provide excellent customer service efficiently.
• Identify, research, and resolve customer issues.
• Be self-motivated and use available resources to help customers.
• Work as part of a team to improve customer service.
• Provide CSR duties in Tagalog and English; Chinese/Korean skills are a plus.
• Demonstrate problem-solving and attention to detail.
• Deliver exceptional levels of customer service.
• Be flexible to work daily/evening shifts.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Teamwork

Initiative

Job description

• Communicate with patrons via email, chat and phone.
• Resolve customers' issues on time.
• Escalate matters that cannot be resolved to relevant department.
• Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.

Requirements

• Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.
• Provide excellent customer service in an expedientmanner.
• Identify, research, and resolve customer issues.
• Be self-motivated anduse your own initiative to be able to utilize available resources to improve knowledge and help customers.
• Work as part of a team to improve the overall performance of the Customer Service.
• Provide all CSR duties in Tagalog and English.Abilitytocommunicatein Chinese and/or Korean is a huge plus.
• Proven problem-solving skills.
• High level of attention to detail.
• Ability and desire to deliver exceptional levels of Customer Service.
• Clear thinking and problem solving.
• Flexible and willing to work daily/evening shifts.