Customer Support Representative

Solaire Resort; Parañaque; On-site; PHP 201,000 - 357,000; Full time

Job summary

Solaire Resort in Parañaque invites an energetic Customer Service Specialist to engage guests via email, chat and phone, delivering timely, courteous assistance. You will resolve issues, escalate where needed, and coordinate with marketing or technical teams.

Fluency in Tagalog and English is required, with Chinese or Korean language skills considered a plus; you should be flexible to daily and evening shifts.

Qualifications

• Answer chats, calls and emails accurately within target times.
• Identify, research, and resolve customer issues.
• Be self-motivated and use initiative to improve knowledge and help customers.
• Work as part of a team to improve customer service performance.
• Provide CSR duties in Tagalog and English; Chinese and/or Korean a plus.

Responsibilities

• Communicate with patrons via email, chat and phone.
• Resolve customers' issues on time.
• Escalate matters to relevant department.
• Monitor the website and report recurring questions to the relevant department, marketing or technical.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Job description

• State/Province NCR
• Country Philippines

Job Description

• Communicate with patrons via email, chat and phone.
  
• Resolve customers' issues on time.
  
• Escalate matters that cannot be resolved to relevant department.
  
• Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.
  

Requirements

• Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.
  
• Identify, research, and resolve customer issues.
  
• Be self- motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers.
  
• Work as part of a team to improve the overall performance of the Customer Service.
  
• Provide all CSR duties in Tagalog and English. Ability to communicate in Chinese and/or Korean is a huge plus.
  
• Proven problem-solving skills.
  
• High level of attention to detail.
  
• Ability and desire to deliver exceptional levels of Customer Service.
  
• Clear thinking and problem solving.
  
• Flexible and willing to work daily/evening shifts.