Customer Support Pro: Problem Solver & CSAT Champion

Create Synergies Inc.; Manila; On-site; PHP 212,000 - 301,000; Full time

Job summary

Create Synergies Inc. in Metro Manila is seeking a Customer Service Representative (CSR) to provide top-notch support through phone, email, chat, or other channels. You will handle inquiries, resolve concerns, process requests, and ensure a positive experience while meeting performance standards.

The role emphasizes accuracy, timely responses, and collaboration with internal teams. Availability for shifting schedules and onsite work may be required based on account needs.

Qualifications

• High School diploma or equivalent is required.
• Customer service experience is an advantage; BPO experience is not mandatory.

Responsibilities

• Handle customer inquiries, concerns, and requests professionally and timely.
• Provide accurate information about products, services, accounts, orders, or processes.
• Resolve issues through effective problem-solving and escalation when needed.
• Maintain high customer satisfaction and positive experiences.
• Process transactions, account updates, and service-related activities accurately.
• Document interactions and maintain records in the system.
• Follow company policies, quality standards, and data privacy guidelines.
• Meet performance metrics such as AHT, CSAT, attendance, and productivity.
• Collaborate with internal teams to address complex concerns and ensure timely resolution.
• Stay updated on products, services, and system changes.

Skills

Customer service

Communication

Problem-solving

Multitasking

Time management

Active listening

Adaptability

Data privacy

Education

High School

Job description

Create Synergies Inc. in Metro Manila is seeking a Customer Service Representative (CSR) to provide top-notch support through phone, email, chat, or other channels. You will handle inquiries, resolve concerns, process requests, and ensure a positive experience while meeting performance standards.

The role emphasizes accuracy, timely responses, and collaboration with internal teams. Availability for shifting schedules and onsite work may be required based on account needs.